The Sugarpill products that I have were purchased for me as Xmas presents and they were purchased on Pink/Black Friday which is a peak ordering/shipping time. I am located in Canada
so the packages took several weeks to arrive. When my friend contacted the company to inquire about her package, she always got a prompt response. The customer service is great but if you are ordering during peak times and are located in Canada, you will have to wait a bit for your packages.
The makeup arrives in a cute mailing box which is a nice touch. The invoices are all personally signed with a cute little kitty sticker; this shows the company's attention to detail. Speaking of attention to detail, the box contains nice pink tissue paper and a professionally printed business card, promo card, and a super awesome glittery sticker! I enjoy the fact that Sugarpill Cosmetics even takes the time to make opening the package exciting!
Now, on to the eyeshadows! Sugarpill Cosmetics has shown amazing attention to detail in their packaging! The boxes for the pressed eyeshadow compacts are absolutely gorgeous! Addicted to pretty indeed!
The compacts are very nicely done as well. On the back of the compacts, the colour names are shown along with a super cute picture of a kitten clutching a pill. Too cute!
THE GOOD: The eyeshadows are HUGE! Also, the price is nice at $34 US for 4 huge eyeshadows in a nicely packaged, large mirrored compact. The eyeshadows are highly pigmented and blendable. The colours bright and bold and fun! They show up extremely well upon application.
THE BAD: These feel very chalky to me. This I do not like. However, when I applied them, they somehow applied smoothly and blended like butter. WTF? How can they have such an awful texture and yet still apply well? It boggles my mind but I can't stand touching them with a finger or scraping my brush across them, it's like nails down a chalkboard. The matte shades are the worst for this (Midori and Afterparty seem a bit shimmery to me).
THE UGLY: The red-toned shadows (Love + and Dollipop) STAIN MY EYES. I cannot stand waking up the next day, ready to apply a fresh coat of makeup and MY EYES ARE STAINED PINK! ARGH!
THE VERDICT: Overall, I like these a lot and am very impressed with how they apply and blend. I do not like the texture all that much and the fact that some of them stain my eyes does not particularly please me. I have all of them except Bulletproof and despite the things I don't like, I think I'll probably go for that one too!
NOTE: If you want to collect them all, the cheapest way to do it is to get the Burning Heart Palette, The Sweet Heart Palette, and the Bulletproof single eyeshadow. I am sure you have already figured that out though!
On the left: Burning Heart
On the right: Sweet Heart
Presented in various lighting conditions for your convenience.
From left to right: Flamepoint, Buttercupcake, Love +, Poison Plum, Dollipop, Afterparty, Midori, Tako.